Reports To: Director of Case Management Unit

Status: Non-exempt

Opening Type: Open Until Filled


Work within the Case Management Unit to provide assessment, care evaluation and ongoing case management.


  • Conduct in-depth, comprehensive assessment of members in the CMU, including basic health, psychological, environment, support systems and ongoing needs
  • Analyze and synthesize data to develop and implement individualized service plan for member
  • Provide ongoing case management to members
  • Serve as member advocate in identifying, facilitating and coordinating appropriate services
  • Provide education to the member and caregivers regarding the member’s status and options for care
  • Provide ongoing monitoring of member’s status, needs, interventions, and living arrangements made to promote the member’s highest level of functioning
  • Provides care plan monitoring to ensure quality, quantity, timeliness and effectiveness of services and periodic reassessment to assure that services are appropriate
  • Communicate regularly with the member, caregivers and appropriate professionals regarding member’s status
  • Accurately document all time related to the case management of member in appropriate formats
  • Accurately complete and process all required paperwork and data entry related to member case management
  • Provide input on care planning meetings for CMU members
  • Attend ongoing training(s)
  • Professionally represent Interfaith Older Adult Programs to the community at large
  • Perform other duties as assigned


  • Baccalaureate in Human Services related field required (social work, psychology, sociology, etc.)
  • Experience working with Family Care targeted populations preferred – Frail Elderly, Developmentally Disabled, Physically Disabled, and Traumatic Brain Injury
  • Experience in community-based care management – including assessment, care planning and ongoing care plan supervision
  • Strong communication and family intervention skills
  • Independent assessment and decision-making skills
  • Strong writing and documentation skills
  • Knowledge of community resources and ability to access them
  • Computer proficient
  • Availability of an auto, possession of a valid driver’s license and minimum required insurance
  • Ability to communicate both orally and in written form with staff, community and funding sources
  • Openness to working with persons of diverse cultures, physically challenged persons and older adults
  • An understanding of the mission and goals of Interfaith

Mission Statement
Interfaith Older Adult Programs’ mission is to provide services and opportunities to support and enhance a sense of well-being for older adults in Greater Milwaukee, to strengthen communities that provide neighborhood-based services and opportunities to support independence and diminish social isolation, and to engage and inspire older adults to serve in impactful opportunities to enhance a sense of purpose and meaning.

Facts About This Job:

Position: Case Manager – Family Care

Hours: Full-time

Salary: $34,320 annually


Central Office
600 W. Virginia Street Suite 300
Milwaukee, WI 53204


  • Health, dental, vision and life insurance
  • 4 weeks paid vacation, plus paid holidays and sick leave
  • Eligible to contribute to the 403(b) retirement plan and pre-tax flexible benefits


How to Apply:

  1. Download the application.
  2. Open and fill out the application.
  3. When finished, print and sign your application.
  4. Mail your application (with resume and cover letter for exempt positions) to:

Interfaith Older Adult Programs
Human Resources Department
600 W. Virginia St. – 3rd Floor
Milwaukee, Wisconsin 53204

Interfaith Older Adult Programs is an equal opportunity employer. Minorities are encouraged to apply.